Refund Policy

As each piece is custom made with immense care & detail, hence we cannot offer returns. It is imperative you check the size guide and measure before placing an order. Qabeela sales will contact you to insure you have ordered the correct size & colour. Occassionaly there may be a very  slight colour difference. Any embellished items may have a bead or 2 out of place, as it is hand crafted.We assure you the utmost quality & finish.

Refunds or credit notes can we issued within 48 hours of placing an order in case you wish to canel the order. After which a refund may not be possible as your piece would have gone into production.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days less any payment charges such as pay pal .

Altered and Customised Items
No refunds or exchanges can be made on any items which have been altered as per the clients request or customised for the client.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items
No returns, Exchanges or Refunds on Sale items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 313 Atelier, shop 39, Al Attar Business Centre, Sheikh Zayed Rd, Dubai.UAE

To return your product, you should mail your product to: via an International traceable courier service wequires a signature on receipt  to: 313 Atelier, shop 39, Al Attar Business Centre, Sheikh Zayed Rd, Dubai.UAE, providing an airway bill number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should use a trackable shipping service such as DHL or FEDEX or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items lost during returns will be the clients responsibility.