Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days less any delivery and payment charges such as pay pal .

Altered and Customised Items
No refunds or exchanges can be made on any items which have been altered as per the clients request or customised for the client.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at qabeeladesigns@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at qabeeladesigns@gmail.com and send your item to: Villa 57, Al Thanya st, Emm Suqeim 2, Dubai Dubai UAE 30930.


Shipping
To return your product, you should mail your product to: Villa 57, Al Thanya st , UmmSuqeim, Dubai UAE 30930 via an International traceable courier service which requires a signature on receipt, providing an airway bill number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should use a trackable shipping service such as DHL or FEDEX or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items lost during returns will be the clients responsibility.